Question 1

Where is Sawaid Store based?

Accepted Answer

Sawaid Store Ltd is a UK-registered company based in London. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Question 2

Where do you ship from and to?

Accepted Answer

Orders are dispatched from our UK partners. We deliver across the United Kingdom and to most international destinations.

Question 3

How long does delivery take?

Accepted Answer

UK orders typically arrive within 3–5 business days from dispatch. International delivery generally takes 7–21 business days depending on the destination and customs processing.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards, plus Apple Pay and Google Pay through our secure Shopify checkout.

Question 5

Is checkout secure?

Accepted Answer

Yes. Payments are processed by Shopify's PCI-DSS compliant checkout, and we do not store full card details on our servers.

Question 6

Can I return an item?

Accepted Answer

You may request a return within 14 days of delivery, provided the item is unused and in its original condition. See our Returns & Refunds policy for full details.

Question 7

How do I track my order?

Accepted Answer

Once your order is dispatched, you'll receive a confirmation email. Where the carrier provides tracking, the tracking number will be included.

Question 8

What if my order arrives damaged or incorrect?

Accepted Answer

Please email support@sawaidstore.com within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or refund at no extra cost.

Question 9

Will I be charged import duties?

Accepted Answer

International customers are responsible for any import duties, taxes or fees that apply in their country. These are not included in our prices or shipping fees.

Question 10

How do I contact customer support?

Accepted Answer

Email us at support@sawaidstore.com or use our contact form. We aim to respond within one business day.

Frequently Asked Questions